Terms of Service
Last updated: September 27, 2026
These terms govern your use of Ninja: the customer apps and websites Ninja powers for cafés, restaurants and game lounges ("cafés"), the staff apps (admin, till, kitchen screen), and ninjapp.net. By creating an account or using any of them, you agree to these terms and to our Privacy Policy.
1. What Ninja is
Ninja is software. It lets a café show its menu, take orders, bookings and payments, and run its business. The café, not Ninja, sells you its food, drinks and services. The café sets its menu, prices, opening hours and policies, prepares and serves your order, and is responsible for it.
2. Accounts
- Give accurate details and keep them up to date. A café may need your name and phone number to serve you.
- Keep your password to yourself; you are responsible for what happens under your account.
- You can delete your account at any time from the app (You → Settings → Delete account).
- You must be at least 13 years old, or the minimum age where you live, to create an account.
3. Orders, bookings and payments
- An order is placed with the café when you send it. The café may accept, change or cancel it, for example when an item runs out.
- A booking holds a place for the time the café shows. If you do not arrive in time, the hold may lapse and the place go to someone else. Timed places are charged by the café's rates for the time used.
- Prices, taxes, service charges and discounts are the café's. Your bill is between you and the café.
- Online payments are processed by the café's payment provider. Refunds and disputes about an order are handled by the café under its own policy.
- Loyalty points are the café's programme. They have no cash value, and the café may change or end its programme under its own terms.
4. Acceptable use
Do not misuse Ninja. In particular, do not:
- place orders or bookings you do not mean to honour, or use someone else's account;
- try to reach data or parts of the service that are not yours, test its security without permission, or disrupt it;
- copy, resell or reverse-engineer the service, except where the law allows;
- use it for anything unlawful, or to harass anyone.
We or the café may suspend an account that breaks these rules.
5. For cafés
If you use Ninja to run a café, these further terms apply, together with any order form or plan you agree with us:
- Plans and payment. Your plan, its price and its billing period are shown when you subscribe. A demo is free for the period stated. If a payment is overdue past the grace period, we may pause the café's apps until it is settled.
- Your content. You keep the rights to your menus, photos, logos and data. You give us the rights we need to host them and show them in your apps. You are responsible for them being accurate and lawful, including prices, allergens and the rights to your photos.
- Your customers. You are responsible for the information you collect from your customers through Ninja, and for having the right to use it. We process it on your behalf, as our Privacy Policy describes.
- Your staff. You decide who has access to your admin, till and kitchen apps, and you are responsible for what they do there.
- Leaving. You can stop at any time. We keep your data for a limited period so you can export it, then delete it.
6. Ninja's property
Ninja, its software, design and name belong to us. These terms give you the right to use the service, not ownership of it. Feedback you send may be used to improve Ninja, without obligation to you.
7. Availability and changes
We work to keep Ninja available and to fix problems quickly, but it may sometimes be interrupted, for maintenance or for reasons beyond our control. We may change or improve features; if a change significantly reduces what a paying café receives, we will tell it in advance.
8. Disclaimers
Ninja is provided "as is". To the extent the law allows, we do not promise that it will be uninterrupted or error-free, and we are not responsible for the food, drinks or services a café provides, or for a café's acts or omissions.
9. Limitation of liability
To the extent the law allows, Ninja is not liable for indirect or consequential losses, lost profits or lost data. For a café, our total liability for any claim is limited to the fees it paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Ending
You can stop using Ninja at any time. We may suspend or end access for anyone who seriously or repeatedly breaks these terms, or where the law requires it.
11. Law
These terms are governed by the laws of the Arab Republic of Egypt, and disputes are for the courts of Cairo, unless the law where you live gives you the right to bring them elsewhere.
12. Changes to these terms
We may update these terms. We will post the new version here with its date, and tell you when a change is significant. Continuing to use Ninja after a change means you accept it.