Support
We usually answer within one working day.
About an order, a booking or a bill
The café you ordered from or booked with is the quickest to help: it can see your order and change it. In the app you can call a waiter or ask for the bill from your table.
Your account
I can't sign in
On the sign-in page, choose Forgot password? and follow the email. If you signed up with Google or Apple, sign in with the same one again.
Changing your name or phone number
In the app: You → Settings → Update profile.
Deleting your account
In the app: open You → Settings → Delete account, then confirm. Your account and profile are removed straight away.
By email: write to privacy@ninjapp.net from the address on your account and tell us the café's name. We delete it within 30 days and confirm by email.
What is deleted: your name, email, phone number, password, sign-in links to Google or Apple, and your notification tokens. What the café must keep by law, such as its bills and sales records, stays with the café without being linked to you. Loyalty points on the account are lost.
For cafés
If you run a café on Ninja, or want to, write to hello@ninjapp.net. Staff apps for the till and the kitchen screen are on the apps page.